Wild Spirit Bushcraft
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Our Returns Policy

  • Wild Spirit Bushcraft will refund or exchange any unwanted items on your order before or up to 7 days following the day of delivery if you return the product(s) to us unopened and in it’s original packaging, complete with any free gifts or accessories. If you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. The product must not have been used or installed.

  • This does not affect your consumer rights and if you open the goods to inspect them, you can still cancel your purchase at any time either before or up to 7 working days following the day the goods are delivered.

  • You can cancel your purchase by emailing or by phoning us with your order reference number and delivery details to hand.


Unwanted Items

  • Items will only be accepted if they are returned within 7 days of purchase, unopened and in its original packaging.

  • The customer must pay the return carriage fee or seek an alternate delivery method.

  • The item will be fully checked on receipt. The cost (less delivery) of the item will be refunded subject to it's saleable condition.

  • All returned items that are unwanted will be subject to a 10% re-stocking fee.


Damaged Items

  • The customer will need to provide evidence of the item/damage before we will arrange collection depending on the size of product.

  • In some cases we will ask the customer to return the item/s back to us, although the customer will be refunded any postage fees when we have received the product back to our store. It is advisable when returning any products to ensure they are sent recorded delivery.

  • Please call us for advice on how to do this.

  • Any damage to the product must be reported to Wild Spirit Bushcraft within 48hrs of receipt.

  • Once Wild Spirit Bushcraft has received the returned item, it will be checked thoroughly for faults.

  • The customer will be contacted with the assessment result and will request if the customer would like a replacement or refund.

  • If the item is faulty and the customer would like a replacement, a new item will be dispatched the following working day or as soon as possible.

  • If the item is faulty and the customer does not require a replacement, Wild Spirit Bushcraft will contact you to issue a complete refund for the order.

  • If the item is not faulty, Wild Spirit Bushcraft will contact you to discuss the next procedure.

  • Please note, return procedures may take longer during peak order times, you will be contacted as soon as possible.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM THE CITIZENS ADVICE BUREAU OR CONSUMER DIRECT.